12 Essential Steps for Crisis Communicators to Take During a Cyber Breach Crisis

Let’s assume that your organization is among the 20 – 50 percent of organizations that recent surveys show don’t have a crisis plan and have never run a crisis exercise. Let’s assume also that you are head of communications for your organization, and you’ve done no pre-planning for crisis communications.

Then it happens: Your organization is suddenly hit by a cyberattack that has stolen an as yet unknown number of your customers’ personal data, including their names, email addresses, physical addresses, phone numbers, and worst of all, their credit card information.

This eBook walks you through the stages of dealing with such crises. The advice is also applicable for other types of incidents that may also impact your business.