Video Description
Learn from the expert that built sustainable public-private partnerships at FEMA, Disney, and Walmart. Hear tips on how to create a community shared value proposition. Leave with tools and templates to maintain your partnerships. Speaker: Andrea Davis Andrea Davis is a recognized expert in the field of emergency management who has dedicated her career to…
I love it when a plan comes together. It just never seems to happen the way I expect. Like many, I have labored for much of my career under the belief that good planning leads to good outcomes in crisis management. Therefore, better planning must lead to the best outcomes. Right? Recent experience may say…
Real-world insider threats causing the most harm go well beyond news headlines or Hollywood stories. For example, what about the system administrator caught selling corporate data to acquisition targets? Or the employee caught trying to steal a manufacturing process formula and client lists, and who sent confidential information to other employees? How were they caught,…
When an unfortunate event threatens your organization’s reputation, how you communicate with your key stakeholders matters. In the modern day of citizen journalism and in the 24-hour news cycle, you can count on your story gaining traction. It is in your best interest to help shape the narrative by being open and transparent. Before a…
In this session, Shane Mathew shares some of the lessons he’s learned about the psychological impacts that crisis events have on decision-makers from his years of building effective crisis management & business continuity programs in various industries. While Crisis Event Management can rely heavily on documentation and training, the outcomes of events will heavily depend…
John will discuss preparation for incident response, crisis response during incident, and post incident response through the lens of his experience and an FBI analyst and investigator during the Boston Marathon Bombing. He will discuss steps a company can take to prepare for incidents, respond from them, and adapt for the future. He will then…
Many organizations have their crisis communication, business continuity/disaster recovery/resilience, and project management organizations siloed, and scenarios only sometimes bring these departments together to run through an exercise. Business Continuity may conduct a training activity and just say that the crisis communication plan was activated, but didn’t run through the steps to see if there are…
Exercises are critical to establishing and maintaining a culture of preparedness and readiness for any organization. Good exercises allow participants to gain confidence in themselves and their organizations in dealing with difficult scenarios under controlled conditions. Bad exercises can result in physical and psychological trauma, negative press, and possibly civil or criminal liabilities. Then there…
Over the past few years, I coordinated crisis management across Liberty Mutual’s global enterprise. During this time, we moved away from an ICS-focused approach to one that maximizes the organization’s leadership capabilities. While updating the crisis response program operationally, we aligned the crisis teams horizontally bringing together IT, Enterprise Security & Business Continuity, and Issues…