It’s not enough to have a crisis plan on paper.
It must be practiced, rehearsed and tested in order for it to work when the time comes. Organizations that fail to invest in these things often don’t respond well during a crisis situation. A great example of this is what happened with Volkswagen after they were found cheating on emissions tests. Their culture was one where leaders had been promoted based on loyalty rather than merit, which led them to make poor decisions when faced with tough questions about their company’s integrity. This blog post will discuss why organizations fail to prepare for crises and how you can avoid the same fate!
Not Having Crisis Plans = A Chaotic Crisis Response
Chaos will ensue if you don’t have the basic plans in place. It’s not the end of the world if you don’t have a crisis management and communication plans in place, however it will be far more difficult and less effective than getting your ducks in order ahead of time. By taking steps now, like ensuring that all of your teams are properly trained on what to do during an incident or crisis and reviewing internal policies with them frequently; you will make yourself better prepared for any eventuality without needing too much additional work after it happens.
Do you have both Crisis Management and Crisis Communications Plans in place? If the answer is no, contact us today and we can help you understand how to create them.
Failing to Train Crisis Teams on Their Roles and Responsibilities
In addition to training your teams on what they should do when a crisis or incident occurs, it’s also important that you review the roles and responsibilities of each team in order to ensure there are no gaps in coverage. This is something that many organizations fail to do. Doing this however will add another layer of protection for you as well as improve communication during an emergency situation so every department is aware of how their work contributes to responding to the problem at hand.
Properly trained and organized, your teams will be better prepared than they would otherwise be without them and you’ll have one less problem to worry about during an incident or emergency situation – which can make all the difference when it comes down to keeping things from going south quickly. After those first chaotic hours are over with, having some sense of control as well as plans already in place for how people should communicate what happened is key; so don’t skip this step if you’re serious about being ready for anything that might come your way! Training everyone on their roles and responsivities is the first step before testing them. Ongoing refresher training should be part of your training and exercise program.
Another Major Gap is Not Conducting Simulation Exercises
Organizations don’t conduct regular simulation exercises that truly test their state of preparedness.
Once you have your crisis management and communication plans in place, the next step is to make sure they work by simulating a real-world scenario. This doesn’t need to be anything too elaborate but it should test all of system at least once before an incident or emergency occurs so that everyone knows their role and what’s expected from them when something goes wrong.
Resource: FirstLook – Customized Crisis Simulation Exercises
You can also use these exercises as a way of educating your teams about how best to communicate after a disaster strikes while minimizing confusion and misinformation being spread throughout the organization – keeping morale high during trying times! Planning for crisis preparedness will help ensure you are ready when time comes.
Make sure everyone on the crisis management team is aware of their roles and responsibilities by reviewing them during these exercises; it will dramatically improve response times when something does go wrong! Contact us today if you need help understanding how to create or update your Crisis Management Plan. We can provide assistance with all aspects of this type of planning including training teams on what they should do during an incident or emergency situation as well as review internal policy procedures so there are no gaps for people to fall through while responding. The more prepared your organization is before a problem occurs, the better off you be later down the road!
Conclusion – Plan Ahead and Test Your Crisis Teams
Before you rush to implement a crisis management plan, make sure the entire organization is aware of their roles and responsibilities during an incident or emergency situation. This way everyone knows what they should do when something does go wrong; otherwise there could be serious gaps in coverage that leave your team unprepared for how best to respond which can result in far worse consequences down the road.
To ensure this doesn’t happen, it’s important not only review plans with teams but also test them on occasion through simulation exercises where each person will play out their role as if it was real-world scenario; without causing too much disruption or confusion among other employees who are unaware of these types of simulations occurring within the office. By planning for different scenarios – whether natural disasters, security threats, or even just regular business disruptions – you will know that your team is better prepared than they would otherwise be without them.
Resource: The Principles of Simulation Exercises – November Training