2021 Schedule

Speaker Lineup

ICMC has assembled another great lineup of speakers for the 6th Annual International Crisis Management Conference. This year we are virtual. All Sessions will be conducted using Zoom.

As in past years, we are focused on providing attendees with a range of topics and perspectives from varying disciplines within the realm of crisis management. Whether you are part of a small to medium-sized organization or a large global operation ICMC strives to provide value to all that attend.

Day 1 – October 5, 2021

Peter T. Gaynor CEM

Senior Vice President / Director, National Resilience Response and Recovery Programs
LiRo Group

10:00 AM – 11:00 AM

The Power of American Business during the COVID-19 Pandemic

Pete will focus on the immense power and critical partnerships of American businesses during the COVID-19 Pandemic Charged with leading the agency designated with the unprecedented operational response to a nationwide pandemic and simultaneously responding to a record number of historic natural disasters, Pete will share examples, from how the federal government partnered with a diverse number of private partners, like UPS, Federal Express, McKesson, Cardinal and many others in the whole of Nation response to the pandemic.  Additionally, he will briefly focus on the importance of understanding the importance nation’s supply chain for items that are critical to the safety and security of the Nation.  His presentation will be followed by a live question and answer period. 

More About Pete

Pete joined The LiRo Group in April 2021, in the newly created position of Senior Vice President and Director, National Resilience Response and Recovery Programs. In leading LiRo’s national disaster response, Pete oversees recovery programs that help clients prepare for, respond to, and recover from disasters by delivering outcome-based innovative practical solutions. He is an accomplished professional emergency manager who has led a wide variety of challenging disasters at the local, state and federal levels during his long career. Most recently, Pete served as the Acting Secretary of Homeland Security, FEMA Administrator and Deputy FEMA Administrator. During his time at FEMA, he led the agency’s response to more than 300 presidentially declared emergencies and major disasters. During 2020, he oversaw FEMA’s first-ever operational response to a nationwide pandemic while simultaneously responding to a record number of historic natural disasters. 

Pete is a Certified Emergency Manager and earned a bachelor’s degree in history from Rhode Island College and a master’s degree in national security and strategic studies from the Naval War College in Newport, RI. He is also a graduate of the Center for Homeland Defense and Security’s Executive Leaders Program. Prior to his experience as an emergency manager, Pete served for 26 years as an enlisted Marine and Commissioned Officer in the United States Marine Corps. 

12:00 PM – 1:00 PM

Understanding and Managing Human Behavior During Crisis

This presentation is about understanding how human behavior can cause, influence and manage a crisis. 

It will try to give you an answer on the following questions: 

Why do people do what they do? What is a crisis and how can we be better prepared? 

What can we do to mitigate the impact of those who are willingly or unwillingly disrupting our organization or society?   

More About Miranda

Miranda Coppoolse is the founder of MC Global Security Consulting. She is a behavioural analyst and security risk advisor on various interrelated security topics. 

Miranda has an extensive background in security and is well known for her international leadership, training and coaching. During her career, she lived around the globe. 

She also serves on several international Boards and volunteers for the Children’s Rescue Initiative (CRI), an organisation that fights human trafficking worldwide. 

Miranda obtained various diplomas and certificates from: Dutch Police Force, Royal Netherlands Military Police, Ministry of Justice, Maritime Academy, Wesleyan University and Leiden University, among others. 

Miranda Coppoolse

Founder, Behavioral Analyst & Security Risk Advisor
MC Global Security Consulting

Matt Bradley

Vice President, Global Security Solutions

2:00 PM – 3:00 PM

Operational Resiliency 2.0 – How to better manage crises with data

In 2020, more than 600 mass shootings took place in the U.S. and there were 22 weather and climate disasters that cost the nation a combined $95 billion. The COVID-19 pandemic, coupled with civil unrest, continues to be a source of constant news, data and social media chatter around the world.  From active shooters and riots, to extreme weather and wildfires, every one of these critical events created rivers of data flowing from sources like law enforcement, government agencies, news sources and social media. Many business continuity professionals tasked with monitoring this crisis struggled to make sense of it all. 

Unfortunately, data volumes are not going to recede. The constant barrage of information, changing almost daily, can turn into waves of undefinable static if business resiliency teams don’t have the right technology in place to create true risk intelligence they can act upon. 

Be it a cargo ship stuck in the Suez Canal, a rise in COVID-19 cases in targeted regions, or a flooding in China, the next level of crises management lies in the ability to transform data surrounding a crisis into accurate, specific intelligence that will impact a company’s people, places and property. In this session, Matt Bradley, Vice President, Global Security Solutions, at OnSolve, will outline how crises management teams can turn data surrounding a critical event into true actionable intelligence with AI and ML.  Matt will also discuss how leading customers in complex industries are already using AI to accelerate operational resiliency and business continuity amidst global calamity.  

More About Matt

A veteran security operations expert for more than two decades, Bradley has deep, first-hand knowledge of security operations management, as well as an understanding of the critical challenges facing organizations in the future. Most recently, Bradley served as Regional Security Director for the Americas at International SOS, where he led the security services business and advised key executives on risk management solutions. Prior to International SOS, Bradley worked in Honduras as the Security Director for Tigo Honduras where he handled all matters relating to physical security; health, safety and environment; crisis management; and fraud investigation. He was also a General Manager for I Solution Security, where he advised on security matters for the Honduran President, Minister of Security, and Minister of National Emergency Commission. Previously, Bradley had a distinguished 14-year career with the Central Intelligence Agency (CIA).  

Day 2 – October 6, 2021

Paul Barker

Founder & Director
Vigilance Consulting, Ltd.

10:00 AM – 11:00 AM

Be resilient…Can you afford not to?

With global focus on operational & cyber resilience gathering pace, can you afford to be left behind as your competitors vie to be the last man standing? Volatility & uncertainty are the hallmarks of our time and as the shift into a digital age progresses, complexity and ambiguity will surely follow suit. Will you be able to survive? Why not get ahead of the curve, not only to survive, but to find ways to thrive amidst the noise and the chaos? 

In this session we’ll show you how. We’ll showcase the global spread of the resilience movement & how it is being felt on an individual, corporate, community and national level. We’ll highlight the foundational mindset that can reboot your decision making and inspire you and your team to embed ‘resilience by design’ into everything you do, taking a holistic, somatic approach that aligns thinking and action to ensure your ability to deliver over an above in everything you do. 

More About Paul

Paul is a certified Operational Resilience Risk and Crisis Management Director with more than 20 years of leadership experience across Capital Markets, Investment Banking, Asset Management, Private Equity and Treasury sectors.

Paul works with organisations to enhance their operational resilience capabilities, specializing in establishing robust, risk-based frameworks in highly regulated, fast-paced organisations. Areas covered include crisis response, continuity planning, risk and threat management, internal controls and cyber & information security.

12:00 PM – 1:00 PM

The Power of Post-Its™

Inspired by Napoleon Hill’s Think & Grow Rich, Susan Shelby has driven her career through purpose, focus, and clear goals. In this session, Susan will share her professional journey from selling life insurance door-to-door to running her own PR company. She has leveraged her love of learning and a network of professionals willing to share their insights as she educated herself on the best practices in crisis communications. While a career in PR and marketing can feel like a roller coaster, Susan will share tips and tools she has embraced to stay focused, grounded, and moving towards new opportunities and challenges.  

More About Susan

Susan Shelby, FSMPS, CPSM, ABCP is the president and CEO of Rhino Public Relations, a full-service PR and marketing agency focused on meeting the unique needs of professional services firms and offering customized services based on each individual client’s goals and budget. Susan received the 2016 SMPS Boston Marketing Professional of the Year Award, which honors marketing excellence in the A/E/C industry. She received a Graduate Certificate in Enterprise Risk Management from Boston University’s Metropolitan College and she is a certified Associate Business Continuity Professional (ABCP) by the Disaster Recovery Institute International (DRII). 

Susan Shelby, FSMPS, CPSM, ABCP

President & CEO
Rhino PR

John A. Barrios, PhD

Global Director of Crisis Management Honeywell International

2:00 PM – 3:00 PM

GSOC and Intelligence: Looking Over the Horizon

When you think “GSOC,” what comes to mind? Security cameras? Alarms? Where does intelligence fit in?  Does your intelligence function integrate with your GSOC?  Is it reactive or pro-active?   

With the threat landscape today, asymmetric threats are now causing organizations to rethink their security and intelligence postures.  A forward-leaning, ahead-of-threat modality is necessary to mature the GSOC space, and the intelligence function is one of the primary factors to make it happen.   This presentation will examine the historical GSOC paradigm, how intelligence has evolved within the GSOC arena, and how the integration of the two functions can occur to foster organizational security synergy for your company. 

More About John

Dr. Barrios currently serves as the Global Director of Crisis Management for all of Honeywell International. In this role, his portfolio includes the mission to oversee & lead mitigation efforts of risk and response efforts for the organization. He is based out of the new Honeywell International Headquarters in Charlotte.

Previously, he served with the Federal Bureau of Investigation for 23 years in a variety of national security and criminal investigative roles. He retired as the Senior Executive leading the FBIs Strategic Information Operations Center (SIOC) and Crisis Management Program. In that role, he was involved in FBI national-level responses to many high-profile crisis, critical incidents, and natural weather disasters, as well as security matters for the 2020 Olympics, Super Bowl, and the RNC/DNC. Dr. Barrios is also a Professor of Criminal Justice with the University of Maryland Global Campus.

Day 3 – October 7, 2021

Jean Rowe

Corporate Workplace Resiliency Manager

10:00 AM – 11:00 AM

Effective Leadership in a Crisis

How do the most effective leaders manage a crisis successfully? What about a crisis that just seems to never end?  Is your Crisis Management Team (CMT) weary?  Since the COVID-19 pandemic, CMTs have sailed uncharted waters filled with all sorts of issues – information overload, human impacts, talks of flattening the curve replaced with vaccine updates, managing supply chain shortages, using terms like the “new normal”, and wondering when, if ever, will we be able to pivot back to the old normal.  At the same time, leaders have been given the opportunity to demonstrate effective leadership to sail through these unchartered waters to safer shores.  Is your CMT facing burn out?  Are they weary?  What do leaders need to know now to further strengthen their CMT muscles and stand at the ready for the next crisis?  By sharing real life experiences, lessons learned and research, Jean will share how the most effective leaders manage a crisis.

More About Jean

Jean Rowe has worked in the Business Continuity industry for more than 25 years; she served on several technical committees to form leading practices and industry standards. She has developed and implemented global Business Continuity or Organizational Resilience programs for organizations including the World Bank Group, the IMF, Verisign, two UN agencies, the Dubai Mall, several national critical infrastructure organizations in power and utility, oil and gas, telecommunications, and financial services (including blockchain/fintech).  She has managed crisis response and crisis communications for both manmade and natural disasters globally including pandemics, civil unrest, cyber-attacks, hurricanes, earthquakes, and social media crises.  Jean spent the past 4 years in the Middle East and Africa to help further mature the industry.  She is now blessed to be working with an all-star team as Amazon’s Corporate Workplace Resiliency Manager.  She is also an Approved Instructor for the Business Continuity Institute, through Panta Ray, a BCI training partner. 

12:00 PM – 1:00 PM

Increasing the Visibility of Emergency Management

Most of us were introduced to Emergency Management by chance, circumstance, or accident. Once you are in the field, you understand its vastness and complexities, but most outsiders have no understanding for the amount of diligence that goes on behind-the-scenes. To do justice for our profession, we need to build awareness for our role with a purpose. Increasing the visibility of Emergency Management is filtered through our decisions every day, whether you are an ad hoc Emergency Manager or a leader in the profession. Expanding awareness and recognition beyond the traditional EM sphere can be crucial for job effectiveness and job resiliency.

More About Lorraine

Lorraine Schneider, CEM has developed and implemented rigorous training and exercise programs serving The Walt Disney Company and the University of California, Los Angeles (UCLA). In 2020, she founded the Emergency Management Growth Initiative (EMGI) in an effort to make the emergency management profession both more visible and accessible. She is currently pursuing an Executive MSc in International Strategy and Diplomacy at the London School of Economics and Political Science (LSE) and has previously received a Certificate degree in Emergency Management & Homeland Security from UCLA Extension, as well as a BA in North American Studies from the Freie Universität Berlin.

Lorraine Schneider, CEM

Founder & Executive Director
Emergency Management Growth Initiative

Ashley Goosman, MBCP, MBCI, MPA


2:00 PM – 3:00 PM

A Collaborative Crisis Management Approach for Large Organizations

Disasters are on the rise and crisis managers need to be prepared to respond to a variety of events. Lessons Learned from COVID-19 and other incidents over the past few years taught us to be prepared for long-tail events. Additionally, crisis teams are increasingly being called upon to respond to concurrent risks and crises. For many high-impact events, crisis managers need to adopt a collaborative approach that brings together leaders from multiple domains across corporations, from business continuity, security, safety, IT, cybersecurity, risk, and crisis management. This webinar will describe why evolving best practices are shifting from the traditional Incident Command System to a more cooperative, unified command method. Additionally, guidance will be provided on why leveraging soft skills is a key to success in this changing environment.  

More About Ashley

Ashley has worked many high-profile crisis incidents ranging from pandemics, floods, earthquakes, hurricanes, severe weather, tornados, and terrorist attacks. Her start began as part of the Red Cross’ 9/11 Program. Later, she served as the Commonwealth of MA’s DMH Director of Emergency Management Services before joining Liberty Mutual Insurance. She is the Business Continuity and Crisis Management Manager, helping employees respond and prepare for business interruptions globally. Currently, she maintains the disasterempire.com as a source for resilience knowledge and analysis. Ashley is a member of the Resilience Think Tank

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