ICMC has assembled another great lineup of speakers for the 7th Annual International Crisis Management Conference. This year we are back in person.
As in past years, we are focused on providing attendees with a range of topics and perspectives from varying disciplines within the realm of crisis management. Whether you are part of a small to medium-sized organization or a large global operation ICMC strives to provide value to all that attend.
June 6th – Meet and Greet
The Wyndham Newport Hotel
Johnny’s Restaurant Event Patio – 5:00 PM – 7:00 PM
June 7th – Speaker Presentations
The Wyndham Newport Hotel
Registration and Breakfast: 7:30 AM – 8:15 AM
Opening Remarks: 8:15 AM – 8:30 AM
Michele L. Turner
Author and Head of Global Business Resiliency
8:30 AM – 9:15 AM
Finding Calm in the Chaos
Civil Unrest, Natural Disaster… COVID. The past few years have brought significant challenges, some even overlapping in occurrence. We have had many opportunities for lessons to be learned, but how are we applying the knowledge gained to support true learning? How are we finding the calm, in the chaos- for our organizations, and for ourselves? During this session, we will review the PARSE framework (Prepare, Assess, Remediate, Sustain, and Examine), and how this can be applied to both professional and personal interruptions and crises. We will leverage concepts such as the Stockdale Paradox and SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats), to not only confront the blockers of the calm, but continue to ask the necessary questions to weed through the chaos of the crisis. What is novel vs. what is actually routine, and can potentially be used as a spring board to identify sustainable risk mitigation and necessary change. Let’s discuss, Let’s share, Let’s learn. “it is in the challenge, in the change, that we learn our greatest lessons.”
More About Michele
Michele L. Turner, MBCP, FBCI, CISA, CRISC, CCRP, is an author and resiliency leader with close to 30 years’ experience in the areas of Governance, Risk, and Compliance. Michele has a Master’s of Science degree in Business Continuity from Norwich University, and is an international speaker on the topic of Business Continuity, Risk Management, and related areas. She is a requested guest lecturer at the University of Washington on such topics as Cyber Security and Operational Risk, and is on the Advisory Council of the Homeland Security Emergency Management- Center of Excellence.
NA Regional Crisis Management and Asset Security Lead
9:20 AM – 10:05 AM
Cargill’s Response to Hurricane Ida
Cargill is one of the largest privately held companies in the world. Its major businesses include agricultural trading, purchasing, and distributing grain and other agricultural commodities. During September, of 2021, Hurricane Ida caused major damage to one of Cargill’s grain facilities in Reserve, LA, just outside of New Orleans. This also caused a major disruption to the commodities business and the continuity of operations. The following presentation will cover Cargill’s response, challenges faced during the crisis, and the events that took place before, during, and after the hurricane. The presentation will conclude with the lessons learned during the after-action report and mitigation strategies applied.
More About Clint
Clint has over 20 years of experience in executive protection, physical security, undercover operations, conducting corporate investigations, and running crisis management programs. He has acquired a broad range of extensive training & experience through his positions with Cargill, G4S, MPS LLC., ASET Corp., Secure Source & Cabela’s. Clint has attended highly respected academies including ASIS – Asset Protection Courses, R.L. Oatman Executive Protection Course; ITG4 21 Day Executive Protection course, The Reid Technique of Interviewing and Interrogation and ICMC.
Clint is Board Certified through ASIS – Physical Security Professional (PSP). ACFE Certified as a Certified Fraud Investigator (CFE) and certified by the state of Minnesota as an Emergency Manager. Clint holds a master’s degree in Public Safety – Emergency Management from Capella University, and a bachelor’s degree in Criminal Justice from the University of Toledo, where he played football for the Rockets.
Break: 10:05 AM- 10:20 AM
Business Resiliency & Incident Management
Commonwealth Financial Network
10:20 AM – 11:05 AM
Utilizing Personal Preparedness to enhance Business Resiliency and Incident Management
Investing in your employee’s personal preparedness will make a more resilient company and allow employees to deliver their indispensable services more effectively, even after they have been impacted by an event. If an employee is concerned about the wellbeing of an elder parent, child in school/ college, pets at home, etc. their energies will not be focused on achieving your company’s goals and objectives.
The integration of employees’ families into your preparedness plans, will not only support the emotional and physical well being of your people, but will demonstrate that preparedness doesn’t begin and end at the company’s doors.
Educating employees on their own personal preparedness is the first step and avenue used to convey the “why” of the importance of having an effective corporate incident management program.
More About Bob
Bob Keller manages the Business Resiliency & Incident Management programs at Commonwealth Financial Network, where he’s increasing efficiencies and awareness through the implementation of an enhanced incident management program. Prior to joining Commonwealth, Bob was the Vice President of Data Protection and Privacy for State Street Global Advisors and the Global Head of Incident Management for State Street Corporate. Prior to joining State Street, Bob was the Regional Preparedness Liaison and Training & Exercise analyst for the Federal Emergency Management Agency (FEMA) Region 1’s six New England states.
In 2012, Bob received his Master of Science degree in Administration of Justice with a concentration in Homeland Security and Emergency Management. With Bob’s degrees and holistic view in all hazard emergency preparedness and incident management at the state, federal, and private sector levels, he’s able to implement and execute the lessons learned and best practices while staying adaptable with the growing risks and trends.
Bob is a Certified Business Continuity Professional (CBCP) with DRI International and a Certified Data Privacy Solution Engineer (CDPSE) with ISACA.
Global Head of Technology Resiliency
11:10 AM – 11:55 AM
Back to Basics: The Future of Resiliency Leveraging Hybrid Technologies and Workforces
All too often businesses over complicate resiliency & recovery postures with hype cycle technologies and point solutions. It is increasingly more important in today’s pandemic landscape and beyond to simplify the core concepts of risk management and distill them into manageable, actionable activities that our business and technology partners can implement and own successfully. This means a landscape of hybrid, diversified solutions that reduce risk and allow the business to continue to grow and innovate. The key here is creating a portfolio of solutions and services that enable various levels of resiliency and get back to the basics of diversified risk management.
More About Trevor
Trevor is a career technologist serving as the Global Head of Technology Resiliency at Dell Technologies. He was previously Chief Technology Architect & Strategist to Top 10 Global Banks and Investment Firms, Fortune 500 High Tech Companies, Healthcare Organizations, U.S. Armed Forces, Federal Government, Aerospace, Oil & Gas, and Manufacturing industries. He has spent his career dedicated to NextGen Technology Solutions and Managed Services and holds MBCP, CBCLA, MBCI certifications. He is a former Commissioner and contributing author on DRII’s Professional Practices. Trevor lives in the Washington, D.C. area where he spends his free time in Animal Rescue & Rehabilitation.
Lunch: 11:55 AM – 12:30 PM
Senior Director, Corporate Public Relations
12:30 PM – 1:15 PM
2020-2022: A Pressure Test for Crisis Planning and Communications
The past two plus years have been a societal roller coaster of challenge and change, blowing up old assumptions about the workplace, business practices, and testing how corporations respond to crises. The COVID-19 pandemic, work from home movement, supply chain disruptions, political polarization, and pressure on corporations to engage in social issues have each provided an unexpected real-life test of existing crisis plans. In this session, we’ll look at how effectively the crisis management process met those tests. What worked? What didn’t? What have we learned? What are the implications for the future of crisis communications?
More About Wendy
Wendy Vlieks is a corporate communications executive with more than 20 years of experience in corporate and agency public relations, representing Fortune-25 companies, blue-chip brands, and premium consumer products. She currently leads a team responsible for corporate communications, crisis and issue management, and reputation protection at Nestlé Purina, and serves as company spokesperson for sensitive topics. Wendy chaired Purina’s COVID-19 Crisis Management Committee, a cross-functional group that navigated:
• Product prioritization and supply challenges
• A headquarters building employee exit
• The development of COVID-19 safety guidelines
• Decisions regarding holding public events
• Plans for a phased office return
Wendy previously worked in public relations at SanDisk, eBay, Walmart and FleishmanHillard. She currently sits on the executive board of the Better Business Bureau serving Eastern & Southwest Missouri, which focuses on trust and business ethics.
Vice President, Head of Global Security & Crisis Management
1:20 PM – 2:05 PM
Lessons learned from building risk intelligence and data analytics teams in support of crisis and risk management
Risk intelligence programs and insights have grown exponentially in recent years, particularly at the cross section of traditional contextual intelligence analysis and data analytics. However, “intelligence” can hold varying definitions and expectations based on the industry, profession, and audience. This presentation will offer a maturity journey map, lessons learned and personal experiences in building successful intelligence and data analytics teams in support of crisis and risk management programs.
More About Whit
Whit is a senior risk leader with 20+ years of experience in crisis management, business continuity, global security, EHS, risk management, intelligence analysis, behavioral threat assessment and U.S. national security programs in the public and private sectors. His experiences span various industries and risk cultures including the U.S. Intelligence Community, Federal and State homeland security agencies, Fortune 500, Aerospace/Defense, biopharmaceuticals/healthcare, K-12 and higher education institutions, risk insurance and management consulting firms. He currently serves as Vice President, Head of Global Security & Crisis Management for a global Top-10 bio-pharmaceutical company.
Academic & Professional Credentials
M.Sc. Systems Engineering (Crisis, Disaster & Risk Mgmt.), The George Washington University
M.A. Applied Intelligence Analysis & Data Sciences, Mercyhurst University
M.A. Security Management, Webster University
Graduate Certificate, Crisis & Emergency Management, The George Washington University
B.S. Occupational Safety & Health, Illinois State University
Certified Protection Professional (CPP), Board Certified in Security Management
Certified Emergency Manager (CEM)
Certified Business Continuity Professional (CBCP)
Member of Business Continuity Institute (MBCI)
Vice President, Global Security Solutions
2:10 PM – 2:55 PM
The Power of Artificial Intelligence in Crisis Management
From severe weather events to civil unrest and active assailants, a global pandemic and volatile international crises – organizations are being forced to adapt to the dynamic nature of risk at a rapid pace. Resilient organizations are leveraging technology, such as artificial intelligence (AI), to get a 360-degree view of physical threats so they can mitigate the impact of critical events to their people, assets and operations. In this session, hear from Matt Bradley, VP of Global Security Solutions at OnSolve as he explains how organizations can use AI to transform their security and crisis management operations.
Attendees will also learn the critical role AI can play in exercises and providing actionable intelligence for faster decision-making.
More About Matt
A veteran security operations expert for more than two decades, Bradley has deep, first-hand knowledge of security operations management, as well as an understanding of the critical challenges facing organizations in the future. Most recently, Bradley served as Regional Security Director for the Americas at International SOS, where he led the security services business and advised key executives on risk management solutions. Prior to International SOS, Bradley worked in Honduras as the Security Director for Tigo Honduras where he handled all matters relating to physical security; health, safety and environment; crisis management; and fraud investigation. He was also a General Manager for I Solution Security, where he advised on security matters for the Honduran President, Minister of Security, and Minister of National Emergency Commission. Previously, Bradley had a distinguished 14-year career with the Central Intelligence Agency (CIA).
Break: 2:55 PM – 3:10 PM
2021 Winner Global BCI Continuity & Resilience Consultant Award
Resilience Think Tank
3:10 PM – 3:55 PM
The Era of Resilience – The Evolution of Business Continuity
The Era of Resilience – The Evolution of Business Continuity
More About Mark
Mark Hoffman, MBCI, CBCP, PECB ISO 22301 – Lead Auditor
Mark Hoffman is an award-winning business continuity, risk and resilience consultant based just north of Toronto, Ontario. He is one of the founding members of the Resilience Think Tank.
Mark won the Business Continuity Institute’s Global Consultant of the Year award in 2021.
Mark has clients in Canada, the United States, the Caribbean and across Europe. He’s a keynote speaker and frequent contributor to the industry.
He is also the host of The Resilient Journey podcast, which is available anywhere you listen to podcasts.
Global Business Resilience and Crisis Management Manager
4:00 PM – 4:45 PM
Crisis Managers, Are You Prepared To Be A Futurist?
We are entering a post-modern world where the traditional rules of crisis management will not work anymore. Our session will be about how crises will likely play out in the future as Web 3, Cryptocurrency, Metaverses, and NFTs become the new playground for bad actors. Companies have been adopting these new technologies as part of their growth strategy, but they aren’t equipped to deal with the new risk landscape. This will be a glimpse into the radical times ahead, reminding us that we’ll have to become futurists, contrarians, and mavericks.
How prepared are you? We’re about to find out.
More About Amit
Amit is responsible for the Global Crisis Management Strategy at Meta. Before joining Meta, Amit consulted C-level executives across Fortune-50 companies – helping them challenge fundamental business assumptions, uncover strategic risks, as well as prepare for, and respond to large crises. During this time, he helped build resilience programs with global footprints for complex organizations such as Bank of America, Wells Fargo, Vanguard, Devry University, etc. In addition, he has also coached and trained leaders across Corporate America to prepare their companies for the next black swan event.
Closing Remarks: 4:45 PM – 5:00 PM
June 8th – Training
The Wyndham Newport Hotel
Principles of Crisis Management – 8:00 AM – 5:00 PM
Principles of Effective Cyber Response – 8:00 AM – 5:00 PM
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