Tyrone Campbell, Executive Director of Callbox Training, presented, “Deliberate De-escaltion” at the 5th Annual ICMC Virtual Conference on October 29, 2020.

Deliberate De-escalation is a training dedicated to the practice of effectively and safely diffusing tense, non-immediate action events. During his presentation, Tyrone discussed various crisis scenarios as well as the persuasion techniques used to diffuse these types of events.

In the short clip below, Tyrone outlines the definition of what is considered a crisis situation.


ICMC Professional Members and conference attendees have access to all of the full-length video presentations from the conference.  Watch Tyrone’s entire presentation on the video page, HERE.

Not an ICMC Professional Member?  Sign up now and get access to the complete video library. Learn more HERE.